Terms of Use & Privacy and company Policy

The following information is here to help you as a customer and required by law.

(NOTHING IN THIS DOCUMENT SHALL RESTRICT THE STATUTORY RIGHTS OF A CONSUMER)

Hours of business

Mon - Fri 8:00 to 17:00 hrs

sat by appointment only

Sunday closed

Methods of payment

We accept the following methods of payment:

 

1: Cash

2: Credit or debit card

3: Bank transfer - paid to Vehicle Life Support Ltd

Note we DO NOT accept CHEQUES>

 

VEHICLES ARE NOT RELEASED WITH OUT PAYMENT UNDER ANY CIRCUMSTANCES...please don't be offended..

 

 

 

 

GENERAL

 

When you provide us with your vehicle please ensure that you remove all personal belongings from the vehicle itself.

We accept no liability for loss or damage to any personal item howsoever lost or damaged whilst your vehicle is in our control.

 

Alarms:- Please ensure that your give us the manual switch- off key to your car alarm and any remote control device.

 

Radios:- If your radio is a coded type please make sure you know the code as this will be lost in the event of the battery being disconnected.

 

Engine management systems:-In some cases it may be necessary for fault codes stored in the engine management memory to be cleared using specialist equipment. This service is available for most vehicles at extra cost.

 

Air conditioning:-In some cases the gas in the air conditioning system may be lost or drained during maintenance and will require a refill a refill at extra cost.

 

The company will contact the customer bvefore proceeding. Where parts are either, not available from stock or replacment is declinded by the customer, then recommendationds may be may made for these parts to be replaced by the customer at the earliest opportunity.

 

When a report is completed on your vehicle, we shall advise you of the total amount payable. if you decide not to instruct us to continue, then you will  charged for those cost incurred by the company in the recovery, removal, dismantling and cleaning of any part of your vehicle together with the costs incurred in the preparation of any report regarding your vehicle. yuo do not have to authorise any additional work but refusal to do so may prevent us from being able to re-assemble your vehicle. Please note that if you do not provide authority to proceed with any repairs any dismantled parts with be placed in the rear/boot area of the vehicle at your risk pending collection and payment. please note that from time to time on larger jobs we may require partial or full payment in advance. This is because of the cost and outlay of recovery cost and parts for your vehicle or due to concerns that we may have in relation to your ability to pay for all works in undertaken in full. Your statutory rights will not be affected.

 

 

GENERAL

 

  1. These terms and conditions, together with the details set out overleaf, are intended to contain all the terms of the agreement between us (the Company) and you (the Customer) relating to the repair, servicing or other work described overleaf  (the Work) to the vehicle identified overleaf (the Vehicle) and/or the supply of goods, parts or other things to be supplied by the Company, whether or not in conjunction with the work (the Goods). If you wish to rely on any amendment or addition, you should ensure it is confirmed in writing by one of our duly authorised representatives.

  2. If we agree any variation in the work to be done or goods to be supplied, this shall be deemed to be an amendment to this agreement rather than a new agreement.

  3. This agreement is made in England, shall be subject to the exclusive jurisdiction of the English courts and shall be governed and construed in accordance with English law.

  4. You warrant that you own the vehicle or are duly authorised by the owner to enter into this agreement for the work to be done on it on these terms.

ESTIMATES

 

  1. An estimate is our considered approximation of the likely cost of the work and/or goods, and is valid for 14 days from when we send or pass it to you.

  2. Any estimate is based on the published price for the goods involved at the time of the estimate being produced. If the manufacture or other supplier of the goods changes the published price after the date of the estimate, we will notify you of any consequent increase in the estimate. If the increase will be more than ten per cent (10%) of the total estimate, you may give notice within 14 days cancelling this agreement. If we do not receive notice of cancellation within this period, the estimate will be amended as proposed.

  3. Unless otherwise agreed in writing, if it appears during progress of the work that the estimate will be exceeded by more than ten percent of the total, we will notify you and will not continue with the work unless you expressly authorise us to do so.

  4. If you have left the vehicle with us for an estimate but have not accepted the estimate, or have refused it but have failed to collect the vehicle within 14 days of the date of the estimate or (if later)the date of cancellation, we may charge you, at our published rates in force at that time, for storage of the vehicle from the end of that period.

  5. All estimates are exclusive of any applicable Value Added Tax (V.A.T.)

COMPLETION OF WORK AND PAYMENT

 

  1. We will use our best efforts t do work or supply goods within any time estimate we have given you, but will not be liable for delays due to any cause outside our control.

  2. We shall be entitled to sub-contract all or any of the work, but will be responsible for the quality of the sub-contractors work.

  3. If for any reason we do not carry out the work in full, we will charge you only for the goods actually supplied or fitted and a reasonable amount for any work actually done.

  4. We will notify you when the work is complete and the vehicle and/or goods are ready for collection and (unless you have a credit account with us, in which such case you must comply with the terms and conditions agreed in relation to the operation of such account) you must pay for all work and/or goods upon collection.

  5. All payments must be made in full be cash or by a UK credit/debit card, unless we have agreed to accept a cheque, in which case the cheque must be drawn on a UK clearing bank and received not less than five banking days before you collect the vehicle and/or goods.

  6. We are entitled to retain the vehicle and/or goods until you have paid for the work and/or goods in full.

  7. If you fail to pay the full amount due and collect the vehicle and/or goods :

16.1) Within 7 days of being notified that the work is complete and/or that the goods are ready for collection, we may charge you, at out published rates in force at the time, for storage of the vehicle and/or goods from the end of that period;

16.2) Within 3 months of being notified that the work is complete and/or that the goods are ready for collection, we may (after giving you 7 days notice of our intention to do so if you have not paid the full amount due and collected the vehicle and/or goods before such notice expires) sell the vehicle and/or goods deduct the amount owing to us (including statutory interest, storage charges and the cost of sale) and pay the balance (if any) to you.

  1. Unless otherwise agreed in writing, the goods will have been deemed to have been delivered to you at our premises when you collect them.

  2. We will retain all parts replaced during any work done, except for any to be returned under warranty or service exchange arrangements, until the vehicle is collected, and will be free to dispose of them as we see fit if you do not specifically ask for them when collecting the vehicle.

TRANSFER OF OWNERSHIP AND RISK

  

  1. The goods will continue to belong to us until you paid for them in full. You will, however be responsible for ay loss or damage from when they are delivered to you, and should insure accordingly. A cheque will not be treated as payment until it has been cleared.

LOSS, DAMAGE AND LIABILITY

 

  1. We will carry out the work with reasonable care and skill, and warrant it will remain free of defects in workmanship for a period of 3 months or 3,000 miles, whichever occurs sooner, from the date the work is completed. However this warranty will not apply if the vehicle is involved in an accident or if and to the extent that a defect is caused or worsened by your (a) failing to inform us promptly of the defect and allowing us promptly to examine the vehicle and endeavour to remedy the defect (b) misusing or neglecting the vehicle or using or permitting it to be used for racing, rallying or similar sports (c) failing to comply with instructions from the manufacture or from us concerning the treatment, maintenance and care of the vehicle and/or goods or to have it/them serviced in accordance with the manufacture’s instructions (d)fitting the vehicle or permitting it to be fitted, with parts or accessories which have not been approved by the manufacture or (e) altering the vehicle and/or goods, or permitting it/them to be altered, in any manner which has not been approved by the manufacturer.

  2. We will sell the Goods with the benefit of the manufacturer’s warranty. The manufacture’s warranty is additional to your statutory rights, and is not affected by any change of ownership of the Goods. Remedial work under the manufacturer’s warranty may be carried out by any dealer in the EEA authorised directly or indirectly by the manufacturer, who may repair or replace and defective Goods or (if he considers repair or replacement uneconomical) refund an appropriate part of the price you paid for them.

  3. If the work includes painting then, if the metal to be painted is rusted, we will take all reasonable precautions to prevent rust penetrating the paint after completion of the Work but cannot guarantee that this will not happen or that the new paintwork will match existing paintwork exactly.

  4. You must observe the instructions for use, cautionary notices and other technical notices and information we supply you with the Goods.

  5. Except where you are acting as a consumer, and except for fraud or for death or personal injury resulting from our negligence, we limit our liability for any breach of this Agreement to the amount you have paid for the work and/or Goods and expressly exclude all liability for loss of profit, goodwill or contracts and for any indirect, consequential or economical loss.

  6. You should remove any items of value not related to the Vehicle, as we will not accept any liability for loss or damage to these, which is not caused by our own negligence.

  7. All vehicle left/stored outside are entirely at the owners risk Vehicle life support and/or their insurance company will not be liable for vehicles dropped of out side of company opening hours or left out side by permission of the owner either for later collection or storage.

 

RETURNED GOODS

 

  1. We will accept the return of any Goods which you did not order specifically, provided that you return them, in the same condition as when supplied, within 5 working days of delivery, produce our original invoice and pay (at the rate current on the date of return) our handling charges for returned Goods.

  2. If this Agreement has been concluded without any face contact between us or anyone acting on our respective behalves, you may give notice cancelling this Agreement before we begin the Work or (as the case may be) within 7 days of taking delivery of the Goods, whereupon you must either return the Goods to us or make them available for us to collect at your expense. You must take reasonable care of the Goods and will be responsible for any loss or damage from when they are delivered to you until when they are delivered to you until when they are returned to us.

  3. Save as above, we will not accept the return of any Goods, which are not defective.

 

NOTICES

 

  1. Any notice given under this Agreement must be in writing and sent by post to the address of the person to whom it is addressed as set out overleaf, and shall be deemed to have been received in due course of post. 

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